Return & Refund Policy

At Four Brothers, we want every order to reach you in the right condition. If you receive a damaged, defective, incorrect, or incomplete product, please contact us and we will assist you with a replacement or refund, subject to the conditions below.

Return Eligibility

Returns are accepted only in the following cases:

• Product received is damaged or defective
• Incorrect product received
• Order received incomplete

Return requests must be raised within 7 days of delivery through the My Account section on fourbrothers.in or by contacting our customer support team.

To be eligible for a return or replacement, the product must:

• Be in its original condition
• Include the original packaging, accessories and components
• Include clear photos of the product, packaging and invoice
• Not have been used, altered or damaged after delivery

Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please share clear images of the product, packaging and invoice with our support team.

Once the request is verified, we will arrange a replacement or return pickup at no additional return shipping cost to the customer.

Return Pickup

Approved returns will be collected by our logistics partner from the delivery address, wherever reverse pickup service is available.

The product will be inspected after it reaches our warehouse before a refund is approved.

Refunds

Once the returned product is received and approved after inspection, the refund will be initiated to the original payment method.

Approved refunds are generally processed within 5–10 business days, depending on the payment provider or bank.

You will be notified once the refund has been initiated.

Order Cancellation

Orders can be cancelled before they are shipped.

To request cancellation, contact us at:

Email: support@fourbrothers.in
Call / WhatsApp: +91 97894 16196

Once an eligible cancellation is confirmed, the refund will be initiated within 1–2 business days. The time taken for the amount to appear in your account may depend on your bank or payment provider.

Returns Not Accepted

Returns will not be accepted for:

• Products damaged due to misuse, negligence or improper handling
• Products with tampered packaging or labels
• Products returned without original accessories or components
• Products returned in a condition different from when delivered
• Customized or personalized products
• Spare parts, unless defective or incorrectly delivered
• Change-of-mind returns where the correct product has been delivered without damage or defect

Replacement

For verified damaged, defective or incorrectly delivered products, a replacement may be provided subject to product availability.

If a replacement is unavailable, an eligible refund will be processed.

Contact Us

SHASHAN INNOVARE PVT LTD

Email: support@fourbrothers.in
Call / WhatsApp: +91 97894 16196

Address:
77/30, V.O.C Salai, Wall Tax Road,
Chennai – 600001, Tamil Nadu, India

For any questions regarding returns, replacements or refunds, please contact our customer support team.